Contact
- Write to hello@certifiedlost.com. One person reads that inbox and usually answers within 2 business days. Complaints and reports are acknowledged within 24 hours, as the law requires.
- Tell us your handle and what happened. A screenshot helps.
Reports and blocks
- To report or block a player, open Ranks and tap the options control on their row.
- We acknowledge a report within 24 hours and decide it within 7 days.
- A request to remove content that breaks the law is acted on within 36 hours. A complaint about intimate images of a person is acted on within 2 hours.
Your account and purchases
- To delete your account and everything in it, open Profile and tap Delete account.
- Refunds for store purchases are decided by Apple or Google. See the Refunds page.
- Layover is operated by Anmoll Wadhwa, sole proprietor, trading as The Wadhwa Ventures.